Lead residential education and day-to-day operations for a 1,700-bed community within a 5,000+ resident system, coordinating student support, staff supervision, conduct, crisis response, curriculum, facilities concerns, and community development.

Directly supervise 16 RAs and provide shared team-level leadership across 46 RAs and two Student Administrative Assistants through one-on-one meetings, coaching, evaluations, performance conversations, onboarding, and ongoing development.

Conducted 87 student conduct meetings in 2025–2026 and coordinated student welfare referrals and follow-up; apply policy interpretation and educational and restorative practices to promote accountability, repair harm, and support learning.

Serve in the 24/7 professional on-call rotation for 5,000+ residents; coordinate crisis intervention, emergency response, and student welfare follow-up with campus safety, counseling, wellness, and other university partners.

Implement and assess residential curriculum addressing self-discovery, community empowerment, problem-solving, and self-sufficiency; recognized for effective curriculum tracking and staff follow-through across a large team.

Manage a $200,000+ residential budget; monitor community and committee allocations, track expenditures, and align resource decisions with programming and student learning priorities.

Create curriculum trackers and accountability systems to monitor submissions, attendance, engagement, and staff completion; use findings and tools including StarRez and CampusGroups to identify gaps and improve departmental workflows.

Collaborate with Academic Initiatives, Title IX, diversity and inclusion, health and wellness, Career Services, and facilities partners to coordinate holistic student support and inclusive community development.

Lead Canvas-based student staff recruitment and selection, managing application infrastructure, candidate materials, enrollment workflows, and professional staff training to strengthen consistency and candidate experience.

Designed and facilitated Fall 2024 RA training and maintained an academic-year Canvas training course; trained professional staff on course design, module development, and assessment tools.

Contributed to recruitment and onboarding of Residential Life Coordinators, providing feedback on applications and interviews; supported a Maxient sanction-submission pilot through process-improvement feedback.

Supervised, coached, and developed up to 25 Resident Assistants; established clear expectations and supported inclusive community-building and staff leadership development.

Managed student conduct cases using Advocate, interpreting housing policies and applying educational sanctions to support reflection, accountability, and community standards.

Participated in the professional on-call rotation for 8,500+ residents; collaborated with campus safety and student support partners to respond to emergencies and student welfare concerns.

Implemented and evaluated residential curriculum focused on engagement, financial wellness, connection, and self-discovery; developed student staff training responsive to diverse community needs.

Chaired Student Leader Recruitment and Selection, screening 800+ applicants, interviewing 500+ candidates, and supporting onboarding of 250+ student staff.

Managed daily front desk operations, staffing, and training involving eight Resident Advisors and 40 Desk Assistants; supported consistent service delivery and residential operations.

Adjudicated housing community standards violations, applying policy interpretation and student development principles to educational conduct conversations.

Facilitated justice, diversity, equity, and inclusion training for student leaders and professional staff; supported conflict resolution and inclusive residential communities.

Supported student staff recruitment and selection; mentored staff and students through developmental conversations and ongoing training.

Coordinated campus-wide educational and leadership programs; developed participation and co-curricular learning tracking processes using presence.io to support program assessment and student engagement.

Managed event budgets up to $30,000 and coordinated contracting, transportation, and vendor logistics to support fiscal accountability and reliable program delivery.

Delivered first-year seminar curriculum in online and in-person formats; advised students individually and in groups and connected them with academic, personal, and co-curricular support resources.

Supervised and coached 13 student leaders, connecting educational strategies and community engagement practices to departmental learning goals.

Addressed resident concerns and supported inclusive community standards through collaboration, conflict resolution, and equitable access to resources.

Managed hall council and programming budgets of $5,000 to $10,000, aligning resource allocations with community initiatives and student learning.

Supported residential COVID-19 response, adapting facility use and safety protocols to changing operational needs.

Managed events serving up to 5,000 attendees, coordinating staff, clients, vendors, budgets, equipment, schedules, and complex logistics to ensure timely, reliable service delivery.

Supervised event staff and maintained operational readiness; managed financial records in QuickBooks and communicated services through marketing materials and a public-facing website.